Frequently Asked Questions

This depends on the hardness of your water and the soil in your clothing. See the instructions on the detergent package for specific guidelines. If soap suds remain at the end of the cycle, you are probably using too much detergent. IFB recommend 25 grams detergent for full load and 15 grams for half load if the water hardness is normal.

Description of washer water level and typical load size: Water Level Setting Typical Load Size- Small - when your laundry occupies less than 1/3 area of the machine. Medium - when your laundry occupies between 1/3 and 1/2 area of the machine. Large - when your laundry occupies between 1/2 and 2/3 area of the machine. Extra Large and Super - when your laundry occupies over 2/3 area of the machine. We recommend trying to match water levels and load size as closely as possible. Using too much water can result in poor washing performance due to lower detergent ratio. Using too little water can cause poor rinsing, lint issues, wrinkling, and excessive wear on fabrics.

f you notice this occurring 3 times during a spin cycle, this is normal. If this occurs more than thrice, open the lid and balance out the load.

Over the years, IFB has touched over 9 million satisfied customers. On purchasing an IFB product through ifbappliances.com, you will become a part of IFB Privilege our loyalty programme, which will give you unparalleled access to service and care facilities, across India. What makes shopping at ifbappliances.com easy is the friendly browsing atmosphere which gives you an experience akin to a showroom, easy payment options (CC/DC,IVR, Netbanking) and access to our customer care team who will help you out with your order anytime you please.

It is recommended to have one, however you can still shop by giving us the necessary information to ship the order.

We've made it easy for you to view and update your account and orders any time through "My Account". "My Account" allows you complete control over your transactions at ifbappliances.com. Through "My Account", you can

1. Manage/edit all your personal data like address, phone numbers, email ids.

2. Change your password.

3. Track the status of your orders through web requests.

4. See your loyalty programme overview.

5. Deals and offers only for you

After checkout, your order is processed internally (and immediately). IFB will send a confirmation mail for your order, to the email address associated with your IFB order/account. In this mail you will be provided with a unique Order ID (eg. OD01202130213) for your reference with our customer service team, a listing of the item(s) you have ordered and an expected time of delivery.

You can get in touch with our team at 080 458 45678 or 080 695 45678.  we will get in touch with you within 24 hours.

You can request for cancellation of the order before delivery by clicking on the 'Cancel Order' link provided in your account or get in touch with our team at (080 458 45678  & 080 695 45678. Once you provide your order number, our team will verify you as the right customer and cancel the order for you.

Unfortunately, we do not have these products available for sale, but please drop in your email ID and phone number, and we will get in touch with you as soon as we have stock.

At the moment we do not accept the orders on phone, but we will launch this feature very soon. In case you want assistance while placing the order call us on 0832-3070935.

Yes, because of the prevalent regulations we send the invoice along with the product. Tags are also left intact so that a product can be returned if your loved one faces any problem with it.

IFB offers you multiple payment methods. Whatever your online mode of payment, you are rest assured that IFB's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.You can pay using all credit cards issued by all major banks and debit cards issued by all leading Indian banks. You can also use Internet Banking (covering 24 banks) or the Cash on Delivery option to complete your purchase (do check if the C-o-D facility is available in your city using the pincode checker).

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below: Net Banking 2-4 business days Debit Card 5-7 business days Credit Card 7-21 business days

Yes if your debit/credit card isn't working we can always take your order over phone. Do call us.

There are zero hidden charges when you make a purchase on IFBappliances.com. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. In fact, we waive off the shipping charge for delivery on orders.